this is the setting - Returns & Exchanges

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Defective Returns:
Any product that is defective, according to express warranties that vary from item to item, may be repaired or replaced, at ACLís option, under the following policy. A Return Goods Authorization must be acquired from ACL Customer Service department, detailing the product that is presumably defective and corresponding quantities. Replacement product is to be ordered from ACL at the established prices at time of transaction. Defective product is then returned for inspection. Once the defective product is received at ACLís Returns Processing Center, product will be inspected for defect. If product is found to be defective, a credit will be issued on account for the appropriate value of the actual defective product received. Quantities less than twelve pieces may be destroyed in the field, at ACLís option, which will be expressly communicated at time of RGA issuance.

Good Product Returns:
Due to the nature of ACL product source, which is direct from the manufacturer, product typically is not returned to ACL for credit or exchange. In order to facilitate ACL distributorsí need for inventory assurances, the following stocking policy has been established.

Stocking Distributor Policy:
ACL desires its distributors to carry certain levels of items in stock at all times to support the needs of the distributorís customers. A stocking order of at least $2,500. Net will access the distributor to certain price concessions. Further, to support the stocking distributor program, ACL will allow only one return per year of good, resalable merchandise in its original packaging. A comprehensive list of those items requiring returns must be submitted to ACL for review. Upon review, ACL may opt to allow for the return of any or all of those items. In the case of an approved return, ACL reserves the right to charge a restock fee in the amount of 35% of the value of those items being returned. The unit cost of those items returned shall be the lowest of prices paid throughout the prior twelve-month period.

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